Responsible Gaming
Last updated: February 12, 2026
MadCasino is designed to be a place of entertainment and enjoyment. We believe it is essential that every gaming session takes place in a safe and controlled environment. Gambling should never be seen as a way to solve financial problems or as a source of income.
That is why we strongly encourage our users to adopt responsible gaming habits so that playing remains a form of entertainment and does not negatively impact daily life.
1. Tips to Stay in Control
To enjoy gambling responsibly, we recommend following these principles:
1.1. Treat gambling as entertainment, not as a way to make money or solve financial difficulties.
1.2. Only gamble with money you can afford to lose.
1.3. Set time and budget limits before starting a gaming session.
1.4. Never try to chase your losses — accept them as part of the game.
1.5. Take regular breaks to stay clear-minded and avoid gambling under the influence of alcohol, stress, or emotional distress.
2. Gambling Control Tools
MadCasino provides a range of protective tools to help players stay in control of their activity. These tools are free, easy to use, and can be activated directly from your account at any time:
2.1. Deposit Limits: Set daily, weekly, or monthly limits on your deposits.
2.2. Wager Limits: Define the maximum amount you are willing to stake over a specific period.
2.3. Cooling-Off Period: Temporarily suspend access to your account (from 24 hours to several days).
2.4. Activity History: Track your losses, winnings, and time spent on the platform at any time.
3. Self-Exclusion
3.1. If you feel the need to stop gambling for a longer period, you can request self-exclusion.
3.2. This measure can be temporary or permanent, depending on your needs. You can activate it via your account settings or by contacting our support team at: [email protected].
3.3. During the self-exclusion period, your account will be completely inaccessible and you will not receive any promotional offers.
4. Protection of Minors
4.1. Access to MadCasino is strictly prohibited for individuals under the age of 18.
4.2. We carry out identity verification checks to prevent minors from accessing our platform and reserve the right to request proof of age at any time.
4.3. We recommend that parents use filtering software to restrict access to gambling websites on shared devices, such as:
5. Self-Assessment Test
It can sometimes be difficult to distinguish between entertainment and addiction. Ask yourself the following questions honestly:
5.1. Do you gamble to escape boredom, stress, or personal difficulties?
5.2. Do you feel the need to increase your bets to achieve the same level of excitement?
5.3. Have you ever lied to others about the time or money spent on gambling?
5.4. After losing, do you feel the urge to immediately gamble again to recover your money?
5.5. Do you sometimes gamble using money intended for essential expenses such as bills or rent?
5.6. Have friends or family expressed concern about your gambling habits?
5.7. Have you ever borrowed money or sold belongings to fund your gambling?
5.8. Has gambling negatively affected your work, studies, or family life?
If you answered “Yes” to one or more of these questions, we strongly recommend taking a break and seeking help from the organizations listed below.
6. Help & Support
If you feel that gambling is becoming a problem, do not face it alone. Independent and confidential organizations are available to support you:
6.1. Joueurs Info Service: France’s official support service providing guidance and assistance.
Website: www.joueurs-info-service.fr
6.2. SOS Joueurs: An independent organization offering psychological and social support to players and their families.
Website: www.sosjoueurs.org
6.3. Gambling Therapy: An international service offering online support, forums, and multilingual assistance.
Website: www.gamblingtherapy.org
We are not affiliated with these organizations. These links are provided for informational and support purposes only.
7. Contact Our Team
7.1. Our customer support team is trained to handle responsible gaming concerns and is available 24/7 to assist you with setting limits or answering any questions about your gambling behavior.
7.2. Contact us via live chat or at [email protected].